Frequently askedquestionsSYNERGY HomeCare of Katy Frequently asked questions Frequently Asked Questions YOU HAVE QUESTIONS. WE HAVE ANSWERS. What if I need to speak with someone after business hours? What if I need to speak with someone after business hours? The SYNERGY HomeCare office staff is available 24 hours a day, seven days a week, 365 days a year. I have medical insurance and I’m not sure if it covers home care. Will SYNERGY HomeCare verify coverage before starting service? I have medical insurance and I’m not sure if it covers home care. Will SYNERGY HomeCare verify coverage before starting service? SYNERGY HomeCare is very comfortable in guiding the policyholder with questions to ask the insurance carrier regarding their coverage. There are many Long Term Care companies that offer policies that cover home care. Is Medicare or Medicaid available for non-medical in-home care? Is Medicare or Medicaid available for non-medical in-home care? As of 2019, some Medicare Advantage plans may cover home care services depending on the plan. Based on financial need, Medicaid may pay for home care services, however, Medicaid rules are state-specific and eligibility and benefits differ by state. What different services do you offer? What different services do you offer? SYNERGY HomeCare is proud to offer a full range of non-medical home care services. Your local SYNERGY HomeCare office can help you determine the specific services right for your situation. Can you do short-term senior care? Can you do short-term senior care? Yes. Our care is always determined by what you need – it’s part of our “No Contracts, Just Care” philosophy. Your local SYNERGY HomeCare office will work with you to create a plan of care specific to your individual needs. Can you care for someone in a facility (hospital, nursing home or assisted living)? Can you care for someone in a facility (hospital, nursing home or assisted living)? Yes. We provide services to everyone wherever they call home. What if a loved one needs to relocate while receiving SYNERGY HomeCare services? What if a loved one needs to relocate while receiving SYNERGY HomeCare services? We transition with you. We work with your loved one and their support system to continue providing care. Do I have to sign a contract locking me into services? Do I have to sign a contract locking me into services? No. SYNERGY HomeCare is here to meet your needs, and as your needs change, so will the services you receive. Our service agreement reflects this and adapts to meet changing needs. How often do I get billed for services? How often do I get billed for services? Billing procedures will vary by SYNERGY HomeCare office. Is there any additional cost to me? Is there any additional cost to me? No. Every agreement is clear and transparent; there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your caregiver to run errands in their vehicle. Do you accept credit card payments? Do you accept credit card payments? Most SYNERGY HomeCare offices accept all major credit cards and offer electronic funds transfer options. Talk with your local office about available payment options. What should I be looking for in a non-medical home care agency? What should I be looking for in a non-medical home care agency? The best in-home care agencies respond immediately to your home care needs. Contact your local SYNERGY HomeCare office to discuss what makes SYNERGY HomeCare exceptional. How long will it take to get a caregiver? How long will it take to get a caregiver? Based on your customized plan of care, caregivers will be matched by availability, skills, and personality. We strive to meet immediate needs or proactive planning. How do you select my caregiver? How do you select my caregiver? All our caregivers have successfully completed SYNERGY HomeCare training, passed a national criminal background check, and are bonded and insured. We match your specific needs and requests to the skills and experience of our caregivers to find the best CARE Team to meet your goals.
