Administrative Assistant
JOB DESCRIPTION
Summary:
The Administrative Assistant reports directly to the Administrator and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members.
This position entails establishing a positive is the initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, scheduling, and cleanliness of office.
Qualifications:
- Knowledge of scheduling and on-call procedures (preferred)
- Customer services skills and phone answering management experience
- Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
- Knowledge of scheduling software (eRSP or similar) or CRM preferred
- Well-honed time management skills
- Exemplary communication skills, both verbal and written
Essential Duties and Responsibilities:
- Operates multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call
- Directs caller (if triage is established), records name, time of call and nature of call in online software
- May answer basic questions for caregiver applicants or prospective new clients
- May participate in the on-call rotation, answering after-hours calls
- Greets visitors and directs them to the appropriate individual
- Assists with any filing duties and a variety of other clerical duties as necessary
- Types email correspondence, reports and other documents as necessary
- Collects and distributes mail and messages
- Inventories, orders, organizes and stores all office supplies
- Assists in setting up for employee orientation and training
This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned. Please email your resume to [email protected]
Apply Online Here: https://shc385.ersp.biz/index.cfm?event=Apply.index
