Frequently Asked Questions
YOU HAVE QUESTIONS. WE HAVE ANSWERS.
Frequently Asked Questions
At SYNERGY HomeCare, we understand that people are happiest and healthiest where they are most comfortable—in their own homes.
Established in 1999, SYNERGY HomeCare is the fastest-growing national franchisor in the home care industry with over 210 franchises operating in more than 450 locations across the U.S.
Our network of compassionate care providers offers a wide range of non-medical in-home services for people of all ages and abilities. Our most popular services include:
Specialized Care for individuals who are living with physical or developmental disabilities or chronic health conditions
Memory Care for those living with Alzheimer’s or another form of dementia
Hospital-to-Home Care for those recovering at home after illness or surgery
Yes, we provide care services to people of all ages and abilities wherever they call home – this can be residential or facility-based, including hospitals, skilled nursing facilities, rehabilitation centers, and assisted living communities. We also offer transitional Hospital to Home Care focused on safety, healing and recovery at home.
Our flexible in-home care plans are determined by your needs, not a specific length of time. Whether you or your loved one need a little help or a lot, your local SYNERGY HomeCare team will work with you to create a plan of care customized to your individual situation.
No. SYNERGY HomeCare is here to meet your specific in-home care needs, and as your needs change, so will the services you receive. Our service agreement reflects this and adapts to meet changing needs.
All of our caregivers have successfully completed SYNERGY HomeCare training, passed an extensive criminal background check, and are bonded and insured. Based on your customized plan of care, your caregiver is matched with your schedule requests, and the caregiver’s availability, skills, personality, and interests in order to provide you the in-home care experience that best meets your needs.
We recommend that you schedule a no-obligation in-home assessment as proactively as possible, so we can establish a client profile, matching you or your loved one with the most readily available caregiver who can best support your customized plan of in-home care. Even in the most urgent situations, we strive to fill immediate in-home care needs as quickly as possible.
Family members play a critical role in developing the best plan of care, and maintaining an optimal in-home care experience for their loved one. We believe communication is key. Our client management system allows our caregiver to provide daily, real-time feedback on their client interactions. We will proactively share progress, observations and/or concerns directly with the responsible family member as often as needed, or requested.
Contacting your local SYNERGY HomeCare office is a great place to start when you’re researching options on how to cover the cost of in-home care services. Our team can guide you, or the policyholder, on what questions to ask your insurance carrier regarding available coverage. There are several Long-Term Care insurance providers who offer full or supplemental reimbursement benefits for home care services. It’s important to know the questions to ask and we’re here to help.
Some Medicare Advantage plans may cover non-medical in-home care services depending on the plan. However, Medicaid reimbursement is based on financial need, and the rules on if and how much non-medical, in-home care services are covered are state-specific. Medicaid eligibility and benefits differ by state. Feel free to contact us for more information.
We’re committed to providing veterans and their families with exceptional in-home care. And with the vast majority of our locations being contracted with the VA, we make it easy to use your VA benefits to get the quality in-home support you deserve. You may be eligible for one or more VA benefits. Contact us to find out how to access VA home care benefits you may be entitled to.
Billing procedures can vary by method of invoicing, whether direct bill or reimbursement. Your local SYNERGY HomeCare office will explain their billing procedures and available payment options at the time you establish your service agreement. Most SYNERGY HomeCare offices accept all major credit cards and offer electronic funds transfer options.
Our service agreement is clear and transparent, there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your caregiver to run errands in their vehicle.
Our local SYNERGY HomeCare team is available to answer questions or respond to your care needs 24 hours a day, seven days a week, 365 days a year.
Whether they are moving across town, or across state lines, SYNERGY HomeCare can more than likely transition with them. With a network of over 450 local SYNERGY HomeCare offices across the nation, we can work with you or your loved one to establish continued in-home care services.
