Frequently Asked Questions

At SYNERGY HomeCare, we understand that people are happiest and healthiest where they are most comfortable, in their own homes. Established in 1999, SYNERGY HomeCare is the fastest-growing national franchisor in the home care industry, with over 250 franchises operating more than 625 locations across the U.S. Our network of compassionate care providers offers a wide range of non-medical in-home services for people of all ages and abilities. Our most popular services include Senior Care & Companionship, Specialized Care for individuals living with physical or developmental disabilities or chronic health conditions, Memory Care for those living with Alzheimer’s or another form of dementia, and Hospital-to-Home Care for those recovering at home after illness or surgery. Find an in-home care location near you.

Yes, we provide care services to people of all ages and abilities wherever they call home. That can be residential or facility-based, including hospitals, skilled nursing facilities, rehabilitation centers, and assisted living communities. We also offer transitional Hospital-to-Home Care focused on safety, healing, and recovery at home.

Our flexible in-home care plans are determined by your needs, not a specific length of time. Whether you or your loved one need a little help or a lot, from a few hours a week to 24-hour care, your SYNERGY HomeCare in Carrollton, TX team will work with you to create a plan of care customized to your situation.

No. SYNERGY HomeCare is here to meet your specific in-home care needs, and as your needs change, so will the services you receive. Our service agreement reflects this and adapts to meet changing needs.

All of our caregivers have successfully completed SYNERGY HomeCare training, passed an extensive criminal background check, and are bonded and insured. Based on your customized plan of care, your caregiver is matched to your schedule, along with the caregiver’s availability, skills, personality, and interests, to provide the in-home care experience that best meets your needs. Learn more about who we are.

We recommend scheduling a no-obligation in-home assessment as proactively as possible, so we can establish a client profile and match you or your loved one with the most readily available caregiver who can best support your customized plan of care. Even in the most urgent situations, we strive to fill immediate in-home care needs as quickly as possible.

Family members play a critical role in developing the best plan of care and maintaining an optimal in-home care experience for their loved one. We believe communication is key. Our client management system allows caregivers to provide daily, real-time feedback on their client interactions, and we proactively share progress, observations, and concerns directly with the responsible family member as often as needed or requested. Families can also find practical guidance in our family caregiver respite care resources.

Contacting your local SYNERGY HomeCare office is a great place to start when researching how to cover the cost of in-home care. Our team can guide you, or the policyholder, on what questions to ask your insurance carrier about available coverage. Many long-term care insurance policies offer full or supplemental reimbursement for home care services, and knowing the right questions to ask makes all the difference. We are here to help.

Some Medicare Advantage plans may cover non-medical in-home care services depending on the plan. Medicaid reimbursement is based on financial need, and coverage rules for non-medical in-home care are state-specific. Families caring for a loved one with dementia may also qualify for no-cost respite care through the CMS GUIDE Model. Feel free to contact us for more information.

We are committed to providing veterans and their families with exceptional in-home care. With the vast majority of our locations contracted with the VA, we make it easy to use your VA benefits to get the quality in-home support you deserve. You may be eligible for one or more VA benefits. Contact us to find out how to access the VA home care benefits you may be entitled to.

Billing procedures can vary by method of invoicing, whether direct bill or reimbursement. Your SYNERGY HomeCare of Carrollton, TX office will explain their billing procedures and available payment options when you establish your service agreement. Most SYNERGY HomeCare offices accept all major credit cards and offer electronic funds transfer options.

Our service agreement is clear and transparent, and there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your caregiver to run errands in their vehicle.

Our local SYNERGY HomeCare team in Carrollton, TX is available to answer questions or respond to your care needs 24 hours a day, seven days a week, 365 days a year.

Whether they are moving across town or across state lines, SYNERGY HomeCare can more than likely transition with them. With a network of over 450 local SYNERGY HomeCare offices across the nation, we can work with you or your loved one to establish continued in-home care services.