The people behind our home care
Meet Our Team
Yammile Gallegos was born and raised in Brownsville, Texas. Following her passion for medicine and helping others, she attended the University of Texas at San Antonio where she graduated Cum Laude and received a Bachelor of Science in Biology. She also earned a second bachelor’s degree in Allied Health Sciences and a Master’s degree in Physician Assistant Studies from UT Health – San Antonio. Upon completing her studies, she remained in San Antonio working in the field of Interventional Pain Management. Subsequently, she relocated with her husband to El Paso where she continued to practice in the realm of Interventional Pain Management and was part of a large Orthopedic Surgery Group. Mrs. Gallegos has over a decade of experience as a certified practicing Physician Assistant. Her entire career she has been passionate about helping her patients improve their quality of life through therapeutic approaches to reduce pain by providing safe, conservative, and compassionate care.
Yammile’s entrepreneurial drive and desire to be in business for herself led to Synergy HomeCare, where as an Owner/Administrator, she can help coordinate high quality care for families in Austin. Another motivating factor for pursuing SYNERGY HomeCare resulted after her personal experience in navigating options for her father whose condition now requires him to have caregiver support in the home in order to carry out his activities of daily living. Having had that personal experience affords her a unique perspective and appreciation for the role that caregivers play in families seeking home care services. On her spare time Yammile enjoys family time with her three energetic children.
Care Operations Supervisor
An integral role in the success and growth of SYNERGY HomeCare. Margo has extensive experience in the industry. Margo has been a caregiver for 15 years and continues to service our wonderful clients. She has experience working in Independent living communities, Assisted Living, Memory Care, Private-duty as well as back-up child care. Margo’s ability to educate and assist our caregivers in caring for our clients has improved our client’s care and ensures they are always receiving the very best services.
As a caregiver herself and knows what it takes to do the job and knows what to look for in caring, reliable caregivers. Making her role in recruiting and retention and establishing a positive office culture where caregivers want to work come naturally.
As the Care Operations supervisor she helps maintain client files and communication while ensuring quality assurance for employees and clients. Furthermore, as Care Operations Supervisor she maintains the current caregiver roster, including paperwork and certifications as required. Is often the first point of contact for new clients calling the office, assisting with arranging home assessments, and processing all needed paperwork for new clients.
Margo works with both the caregivers and the clients to coordinate the best fit and ensure the client care plan is customized and tailored specifically for each client. She conducts supervisory visits to ensure customer satisfaction.
Family is very important to Margo. Margo was born and raised in Austin Texas (Lake Travis) her entire life, she is a hard working mother to three amazing boys.
Our promise to you: care that moves you
Life is in constant motion. From the time we smile our first smile, ride our first bike, find our first home or embrace our first grandchild, it just keeps moving. And a moving life is a full one. But sometimes, life can take a turn that slows us down, or even stops us in our tracks. That’s where SYNERGY HomeCare comes in. To keep the basic needs of your life effortlessly moving forward. So you can focus on what moves you and get the most out of every day.
We guide with purpose
We take a strong lead with a kind hand in what can be a stressful, uncertain time in your life. By charting an assured course and making certain that you and your family members understand what’s happening, we can keep you comfortable every step of the way.
Great care comes from confidence, and confidence is contagious. We know what we’re doing and we’re always striving to do it better. One of the things we do best is relate to people on a personal level. And when you do something well, it breeds confidence. In you, and everyone around you. That’s why our clients, employees and franchise owners are so confident, too.
How we do it:
- We serve beyond the job description.
- We approach the job with a sense of adventure and purpose.
- We take ownership and responsibility over results.
- We quickly spot new opportunities for improvement and act on them.
We know individual people have individual needs
What we do:
We listen and ask questions. That’s the best way to learn how to impact an individual’s life. That’s how we do it. And that’s why we are recognized as an organization that shows an unwavering commitment to understanding people’s needs and providing the care option that best adapts to those needs. This is how we keep you and your life moving forward by being intuitively personal.
How we do it:
- We approach every encounter with compassion, personality and positive energy.
- We inspire others through words.
- We are curious. We ask questions and listen to what’s unspoken.
- We help you set goals. We make you feel as though we are walking with you on your care journey.
Life moves in one direction – forward. No matter your circumstances, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people emotionally and physically forward, from personal assistance and companionship to live-in and even family caregiver respite. We provide full support for fuller lives. Ultimately, we create a feeling of forward momentum, not just in lives but also in the home care industry.
Whether you’re a high-octane octogenarian who just needs a hand, someone confined to bed who needs a little more help, or a person dealing with lifelong disabilities who needs someone to walk beside them on their journey, we’re here to care with whole hearts and open arms.
We know you have questions. And we have answers. When the time is right for you, we would be honored to speak with you. We listen!