The people behind our home care


At SYNERGY HomeCare of West Knoxville, we believe that the needs of the community come first and we have made it our mission to offer the highest quality home care services to those around us. Our office proudly serves Knoxville, Halls, Karns, Claxton, Hardin Valley, Oak Ridge, Farragut, Heiskell and Powell. 

Our philosophy places a heavy emphasis on the importance of character. We don’t want to be just another caregiving service; we want to be a relationship-building service. Whether you need our help for an hour or for around-the-clock assistance, we want to embrace every second with you or your loved ones. Our team can happily assist anyone from new mothers to memory care patients to clients recovering from surgery. 

SYNERGY HomeCare of West Knoxville is owned and operated by Yvonne Coffey and Caitlynn Ball, a professional team of compassionate entrepreneurs. Yvonne has over 20 years of experience as a general manager with a medical equipment provider, in addition to time spent as a respiratory therapist. Caitlynn worked in corporate sales before she and her stepmother ventured into ownership roles with their own retail business in Knoxville. After interacting with the people of their community, they recognized that they have the necessary skills to bring a high-quality home care service to their hometown area. 

To learn more about us and to begin designing your customized care solution, please contact us at (865) 474-9304

Our promise to you: care that moves you

Life is in constant motion. From the time we smile our first smile, ride our first bike, find our first home or embrace our first grandchild, it just keeps moving. And a moving life is a full one. But sometimes, life can take a turn that slows us down, or even stops us in our tracks. That’s where SYNERGY HomeCare comes in. To keep the basic needs of your life effortlessly moving forward. So you can focus on what moves you and get the most out of every day.

We guide with purpose

We take a strong lead with a kind hand in what can be a stressful, uncertain time in your life. By charting an assured course and making certain that you and your family members understand what’s happening, we can keep you comfortable every step of the way.

Great care comes from confidence, and confidence is contagious. We know what we’re doing and we’re always striving to do it better. One of the things we do best is relate to people on a personal level. And when you do something well, it breeds confidence. In you, and everyone around you. That’s why our clients, employees and franchise owners are so confident, too.

How we do it:

  • We serve beyond the job description.
  • We approach the job with a sense of adventure and purpose.
  • We take ownership and responsibility over results.
  • We quickly spot new opportunities for improvement and act on them.

We know individual people have individual needs

What we do:

We listen and ask questions. That’s the best way to learn how to impact an individual’s life. That’s how we do it. And that’s why we are recognized as an organization that shows an unwavering commitment to understanding people’s needs and providing the care option that best adapts to those needs. This is how we keep you and your life moving forward by being intuitively personal.

How we do it:

  • We approach every encounter with compassion, personality and positive energy.
  • We inspire others through words.
  • We are curious. We ask questions and listen to what’s unspoken.
  • We help you set goals. We make you feel as though we are walking with you on your care journey.


Life moves in one direction – forward. No matter your circumstances, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people emotionally and physically forward, from personal assistance and companionship to live-in and even family caregiver respite. We provide full support for fuller lives. Ultimately, we create a feeling of forward momentum, not just in lives but also in the home care industry.

Whether you’re a high-octane octogenarian who just needs a hand, someone confined to bed who needs a little more help, or a person dealing with lifelong disabilities who needs someone to walk beside them on their journey, we’re here to care with whole hearts and open arms.

We know you have questions. And we have answers. When the time is right for you, we would be honored to speak with you. We listen!