mom and son laughing

Press Room

The Famous Cookie Lady Is Back

SYNERGY® HomeCare Gets Renowned Charitable Baker Back on Her Feet and into the Kitchen

Gilbert, Ariz. (March 10, 2021) — With the help of leading national in-home care franchise SYNERGY HomeCare, Jeanette Cram is back to working as the “Cookie Lady,” sending baked goods to the troops overseas with her nationwide nonprofit organization Treat The Troops.

In April of 2020, Cram took a fall that led to a painfully slow recovery and left the 78-year-old independent woman alone, in despair and unable to continue the baking that was so important to her. After feeling hopeless for months on end, Cram finally decided to call in SYNERGY HomeCare of the Lowcountry to make sure she would be properly cared for. Immediately, SYNERGY HomeCare began 24/7 assistance to improve her physical condition, as well as her mental state. Alongside her incredible caregiver, Julia Marshall, Cram was able to get back in the kitchen doing what she loved most – giving back to the troops.

“Julia is an amazing person, who is exceptionally kind and compassionate,” said Mark Piegza, Owner of SYNERGY HomeCare of the Lowcountry (Hilton Head, S.C.). “She has a warm smile and a very gentle manner that puts people at ease immediately. Her relationship with Jeanette was incredible to witness, and I could see why she was able to restore Jeanette’s will to live.”

“Since my children don’t live nearby, it was important to find a caregiver who provided me with both support and companionship,” said Cram. “At one of the lowest points in my life, Julia was there to save me. She challenged me both physically and mentally and helped me get to a point where I was able to move around the house again. I could not be more thankful for the help that she and SYNERGY HomeCare were able to provide.”

Since 1990, Cram has been sending homemade cookies to troops overseas and has gained national acclaim for her charitable work, meeting with President W. Bush and appearing on The Montel Williams Show and alongside Martha Stewart. After starting her Treat The Troops organization, she has inspired hundreds of volunteers and passionate bakers, known as the “Crumbs.” As of January 2021, the organization has sent over 8 million cookies to men and women serving the country. Cram has even written a book about her experience, called “Soldiers, Cookies & the Crumbs.

“As a woman who had been used to taking care of herself, I was initially reluctant to accept extra help. I’ve also always considered myself a frugal person, so I did not see the value in spending the extra money on a caregiver that I might not get along with,” said Cram. “Even so, SYNERGY HomeCare assured me that if our personalities or interests did not align, they would be able to find a different caregiver. Lastly, I think it is especially important to remind seniors in the same position that they are not a burden. Isolating yourself when you’re in need is extremely dangerous and will only lead to despair. Don’t be afraid to ask for help, because a little bit can go an exceptionally long way. Deciding to call SYNERGY HomeCare was one of the best decisions I could have made, and I owe my recovery to them.”


With over 15 years of brand equity, SYNERGY HomeCare is one of the largest franchisors of in-home care services with approximately 170 franchisees operating in more than 365 franchise locations nationwide. The company provides a range of services including non-medical personal care, companion care, and specialized care for individuals who are physically or developmentally disabled, living with chronic health conditions or recovering from illness or surgery. SYNERGY HomeCare helps their clients achieve the highest quality of life and independence attainable. For more information visit

Media Contact:
David Siroty
[email protected]
(908) 337-5865

Heather Reid
[email protected]
(480) 550-9567