The people behind our home care


If you’ve been searching for a home care agency for your care or your loved one’s care, then you know there is a sea of sameness in the dozens of home care choices, making it difficult to actually choose one. And we know that can be frustrating.

About SYNERGY HomeCare of Winter Park

SYNERGY HomeCare of Winter Park is owned and operated by Paulette Gordon, a mother and third-generation caregiver who has spent over 15 years working in hospital settings as a registered nurse in facilities around Florida. Paulette and her team serve Winter Park residents and the surrounding communities of Baldwin Park, Conway, Colonialtown, College Park, and Thornton Park.

Paulette grew up watching her mother, grandmother and step-grandmother all serve as caregivers, which eventually inspired Paulette to enter the field at only 16 years old. Since starting her very first job at an assisted living facility, Paulette’s life has been centered around caring for others.

After discovering her passion for serving and spending time with older people, she pursued a Bachelor’s degree in Nursing from Florida Atlantic University in 2006. Paulette became a nurse, and eventually a nurse practitioner, well-versed in various clinical disciplines after working in a step-down unit, ICU, and emergency department. She graduated with her Master’s in Nursing at FAU in 2012. Following the birth of her daughter in 2020, she transitioned back to her roots working in a skilled nursing facility.

Her time spent in hospitals and other clinical settings, as well as her own experience watching her family members provide care, has provided Paulette with a deep knowledge of the benefits and obstacles that face the caregiving industry.

Oftentimes, Paulette would see the challenge her patients faced when there wasn’t an extended care plan in place when they returned home. This led Paulette to look into opening her own SYNERGY HomeCare agency.

Her favorite part of caregiving is listening to clients talk about their stories and life experiences, and being a friend in their times of need. Aging and illness can be an isolating and scary experience, and Paulette takes great pride in being a hand to hold throughout it.

Paulette also understands that caregiving requires all hands on deck. She is committed to providing exceptional care for her clients and the rest of the family. Her goal is to allow you to enjoy spending as much quality time with your loved one as possible, while she and her team take care of the rest.

SYNERGY HomeCare of Winter Park provides a wide range of non-medical in-home care options. Companion care includes assistance with cooking, shopping, running errands, light housekeeping and other tasks that allow clients to live independently. Personal care provides assistance with bathing, dressing, using the toilet and other activities of daily life.


Our promise to you: care that moves you

Life is in constant motion. From the time we smile our first smile, ride our first bike, find our first home or embrace our first grandchild, it just keeps moving. And a moving life is a full one. But sometimes, life can take a turn that slows us down, or even stops us in our tracks. That’s where SYNERGY HomeCare comes in. To keep the basic needs of your life effortlessly moving forward. So you can focus on what moves you and get the most out of every day.

We guide with purpose

We take a strong lead with a kind hand in what can be a stressful, uncertain time in your life. By charting an assured course and making certain that you and your family members understand what’s happening, we can keep you comfortable every step of the way.

Great care comes from confidence, and confidence is contagious. We know what we’re doing and we’re always striving to do it better. One of the things we do best is relate to people on a personal level. And when you do something well, it breeds confidence. In you, and everyone around you. That’s why our clients, employees and franchise owners are so confident, too.

How we do it:

  • We serve beyond the job description.
  • We approach the job with a sense of adventure and purpose.
  • We take ownership and responsibility over results.
  • We quickly spot new opportunities for improvement and act on them.

We know individual people have individual needs

What we do:

We listen and ask questions. That’s the best way to learn how to impact an individual’s life. That’s how we do it. And that’s why we are recognized as an organization that shows an unwavering commitment to understanding people’s needs and providing the care option that best adapts to those needs. This is how we keep you and your life moving forward by being intuitively personal.

How we do it:

  • We approach every encounter with compassion, personality and positive energy.
  • We inspire others through words.
  • We are curious. We ask questions and listen to what’s unspoken.
  • We help you set goals. We make you feel as though we are walking with you on your care journey.


Life moves in one direction – forward. No matter your circumstances, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people emotionally and physically forward, from personal assistance and companionship to live-in and even family caregiver respite. We provide full support for fuller lives. Ultimately, we create a feeling of forward momentum, not just in lives but also in the home care industry.

Whether you’re a high-octane octogenarian who just needs a hand, someone confined to bed who needs a little more help, or a person dealing with lifelong disabilities who needs someone to walk beside them on their journey, we’re here to care with whole hearts and open arms.

We know you have questions. And we have answers. When the time is right for you, we would be honored to speak with you. We listen!