Scheduling Coordinator

Position: Scheduling Coordinator – Synergy Home Care

Duties & Responsibilities:

Contacts New Caregivers

  • Calls all new caregivers within three days of the start date
  • Follows up with caregivers to ensure that they have been assigned or let them know the status

Provides Staffing for Clients

  • Inputs new clients into Scheduling Software Database
  • Schedules caregivers concerning based on location, experience, and availability with clients
  • Notifies clients concerning basic information on the caregiver, service start dates, and times caregiver will be providing care
  • Familiarize caregiver with client information, typed directions, time, and basic introduction of client’s care needs and diagnosis

Inputs Client Information into the Scheduling Software Database

  • Documents changes in clients conditions
  • Documents schedule changes
  • Documents caregiver call outs, refusal of shifts, and any other changes including explanations as to why changes were made
  • Documents any increases or decreases of hours
  • Documents all quality calls and visits

Inputs Caregiver Information into the Scheduling Software Database

  • Documents all interactions with caregivers
  • Reports to human resources any status changes with caregivers
  • Documents caregiver absences and breach of company policies
  • Documents caregiver accomplishments and reports to human resources

Conducts Weekly Reporting

  • Clients forms
  • Increases in hours
  • Unstaffed hours
  • Losses of any clients and the reason
  • Billing Reports
  • NPS Reports

Verifies Payroll

  • Verifies time-cards for correct hours, authorized signatures, and completeness on a daily basis
  • Claims Hours
  • Telephone verifications to clients
  • Counsels caregivers on how to use CRM
  • Counsels caregivers and clients on utilizing all hours authorized

Available for After Hour and Weekend On-Call

  • Set up a rotating schedule within the office


Compensation commensurate with experience.

Contact: Artryce Wynn- 480-935-5735

Please have your resume at the time of the interview.

You may send your resume to:



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