Position: Scheduling Coordinator – Synergy Home Care
Duties & Responsibilities:
Contacts New Caregivers
- Calls all new caregivers within three days of the start date
- Follows up with caregivers to ensure that they have been assigned or let them know the status
Provides Staffing for Clients
- Inputs new clients into Scheduling Software Database
- Schedules caregivers concerning based on location, experience, and availability with clients
- Notifies clients concerning basic information on the caregiver, service start dates, and times caregiver will be providing care
- Familiarize caregiver with client information, typed directions, time, and basic introduction of client’s care needs and diagnosis
Inputs Client Information into the Scheduling Software Database
- Documents changes in clients conditions
- Documents schedule changes
- Documents caregiver call outs, refusal of shifts, and any other changes including explanations as to why changes were made
- Documents any increases or decreases of hours
- Documents all quality calls and visits
Inputs Caregiver Information into the Scheduling Software Database
- Documents all interactions with caregivers
- Reports to human resources any status changes with caregivers
- Documents caregiver absences and breach of company policies
- Documents caregiver accomplishments and reports to human resources
Conducts Weekly Reporting
- Clients forms
- Increases in hours
- Unstaffed hours
- Losses of any clients and the reason
- Billing Reports
- NPS Reports
Verifies Payroll
- Verifies time-cards for correct hours, authorized signatures, and completeness on a daily basis
- Claims Hours
- Telephone verifications to clients
- Counsels caregivers on how to use CRM
- Counsels caregivers and clients on utilizing all hours authorized
Available for After Hour and Weekend On-Call
- Set up a rotating schedule within the office
Salary
Compensation commensurate with experience.
Contact: Artryce Wynn- 480-935-5735
Please have your resume at the time of the interview.
You may send your resume to: ArtryceWynn@synergyhomecare.
