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Our BlogSYNERGY HomeCare
of the West Valley

Scheduling Manager

March 31, 2022

NOW HIRING FOR: SCHEDULING MANAGER

About SYNERGY HomeCare of the West Valley:

SYNERGY HomeCare of the West Valley is a fast-growing, locally owned in-home care agency with clients in Phoenix and the West Valley.  We are currently looking for a dynamic, detail-oriented, and upbeat team player to join our office in Goodyear, AZ, conveniently located off of Dysart and Van Buren.  The position is full-time, 8 hours per day, 5 days per week. (Start time and days worked are negotiable.)  On-call is required two nights per week to cover calls and messages from clients and caregivers using a take-home cell phone.  Our office is a fun place to work, with a team of wonderful people working together to provide the best solutions for our clients and caregivers.

Qualifications: 

  • Must be able to communicate effectively and tactfully
  • Professional attitude, both in person and on the phone.
  • Mastery of English language and grammar required, both written and verbally. (Bilingual Spanish a plus)
  • Detail-oriented. Must be able to accurately enter client and employee data with excellent attention to detail.
  • Must be able to handle difficult situations with good judgment
  • Must be flexible and possess personal integrity
  • Must be proficient in computer applications, phone, email, and I-pad
  • Background clearance required
  • Minimum of two (2) years experience in a business or office setting, with scheduling experience preferred.

Responsibilities:

  • Answers the telephones and documents client information during the telephone inquiry with the objective of scheduling the home assessment.
  • Follows up on all telephone inquiries (prospective clients) be sending cards, emails, and developing relationships in the community.
  • Build, staff, and maintain client schedules in our proprietary software
  • Accurately input client and employee data with excellent attention to detail.
  • Capable of developing a positive, friendly relationship with all referral partners, clients, and caregivers.
  • Capable of supervising all field staff and providing coaching when appropriate.
  • Capable of recruiting and interviewing caregivers, conducting background investigations and checking references for all potential employees.
  • Capable of training and conducting a weekly or as needed orientation for all new employees.
  • Reliable and responsive, with the ability to convey a high degree of trust, empathy, and patience.
  • Communicates clearly and understands how to relate to clients, caregivers and referral partners such as hospital case managers or skilled nursing facility social workers, etc.
  • Maintains a professional office environment while promoting a positive image for the company.
  • Available for After Hour and Weekend on Call. This will be a rotating schedule within the office.

Annual pay is $36,000 or higher, depending on experience

Please provide a single page writing sample on the topic of “Why I would be a great addition to the SYNERGY West Valley team.”

Please email your resume and writing sample to: [email protected]

For more information about SYNERGY HomeCare and what we do, please check out our website at: https://synergyhomecare.com/agencies/az/goodear/az11/