FAQ

Q. Who is SYNERGY HomeCare?

A. SYNERGY HomeCare is a national franchise of non-medical home care dedicated to providing exceptional and affordable service to anyone of any age. SYNERGY HomeCare caregivers are available 24/7, every day of the year, to those in need – including seniors, expectant moms, veterans, those suffering from sports injuries, debilitating illnesses, and more. Founded in 1997, SYNERGY HomeCare’s corporate headquarters is in Gilbert, Arizona.

Q. What services does SYNERGY HomeCare provide?

A. SYNERGY HomeCare provides a wide range of non-medical services, from housekeeping, personal care and companionship, to meal preparation, transportation, and help coordinating medical appointments. We offer both short- and long-term care.  

Our local office will work with you to develop a customized care plan that includes services specific to your needs. 

Q. Do I have to sign a contract for services?

A. No. We are guided by a “No contracts, Just Care” philosophy. We understand that clients’ needs sometimes change. So we are committed to providing services that meet evolving requirements.

Q. Who does SYNERGY HomeCare serve?

A. SYNERGY HomeCare provides services to people of all ages, including seniors, expectant mothers, new mothers, sick children, veterans, and those afflicted with debilitating conditions or illnesses.

Q. Does SYNERGY care for people in hospitals, nursing homes and assisted living facilities?

A. Yes, we provide services wherever you need us. In our experience, facilities welcome additional help to keep their residents safe and happy because they don’t always have resources or staff to support 1:1 care.

Q. What happens if a client is admitted to a hospital or other care facility?

A. We will continue to provide the services according the client’s wishes. SYNERGY caregivers are accustomed to working with clients in care facilities. 

Q. Does Medicare or Medicaid cover SYNERGY HomeCare’s services?

A. Today, neither Medicare nor Medicaid covers the cost of non-medical home care. However, there are some exceptions to this rule.

For more information, visit: http://www.cms.hhs.gov/

Q. Will SYNERGY HomeCare examine my insurance benefits to verify coverage prior to starting services?

A. Yes. SYNERGY HomeCare is accustomed to working with insurance companies. With your approval, we will check your insurance benefits and let you know if home care services are covered.  Some clients have what is known as Long Term Care insurance. This type of insurance is structured to provide coverage for our services.

Q. How much does home care usually cost?

A. The cost of non-medical care depends on where you live and the type and amount of care you need. In general, the cost of home care is more affordable then one might think. Special overnight, reduced and 24-hour rates are available. It is best first to consider the number of hours you need per week. Our free online needs assessment can help you determine how much time you might require.

Q. How often will I be billed for services?

A. We typically process bills weekly. Additionally we can work with clients to accommodate different billing frequencies.

Q. What are the credentials of caregivers?

A. All of our caregivers go through an exhaustive reference and national criminal background check. Many of our caregivers have multiple years of experience in patient care and expertise in the certain areas, such as Alzheimer’s, Parkinson’s and cancer patient care. All are certified in CPR and First Aid. SYNERGY caregivers are bonded and insured employees.

Q. How are caregivers assigned to clients?

A. We match clients’ specific needs, personalities and requests to the skills and expertise of caregivers to find the right fit.

Q. How quickly can caregivers be assigned?

A. We can provide a caregiver immediately.  Typically we can start service in three to five days. In emergency situations we can start care in just a few hours.

Q. What if a caregiver is unable to work on a given day?

A. Using our network of qualified SYNERGY caregivers, we will find an appropriate replacement right away.

Q. Can I help choose the caregiver and/or conduct an interview in advance?

A. Yes. SYNERGY HomeCare will happily arrange a meeting with a preselected caregiver. Clients are free to request a different caregiver for any reason at any time.

Q. What is C.A.R.E.?

A. C.A.R.E. stands for Coordinated and Responsive Engagement. It describes SYNERGY’s unique approach to providing care. We go above and beyond providing just home care. Indeed, we provide solutions that help our clients maintain their independence wherever they call home. Details about C.A.R.E are below:

• First, we coordinate with providers and family members to understand our clients’ unique care needs and wishes. We can be a care resource, a care coordinator and a care advocate, which means we have the flexibility and know-how to ensure our clients’ continued wellbeing. We closely observe our clients on each visit, gathering valuable insight into how they are feeling and how we might further enhance their quality of life. In the spirit of coordination, we always share our observations and insights with family members and other loved ones.
• Then we respond by incorporating insights about our clients into the services we provide them each day. Our responsiveness is also evident in our promise always to be there for clients. You can reach us any time, day or night, and know that we are available to help you. Similarly, if your loved one’s health changes suddenly, we will alert you immediately.
• Finally, we proactively engage family members, medical providers and clients throughout our working relationship through regular communications, satisfaction surveys and in-person quality care visits from a SYNERGY team member. There is nothing more important than caring for another person. We take our job and the accompanying responsibility very seriously, which is why we are committed to working with clients and their loved ones every step of the way.

Q. How do medical alarms work?

A. A medical alert system, or Personal Emergency Response Systems (PERS), allows an individual to signal for help from a wireless alarm pendant. The system alerts a customer care center operator who will be immediately connected to the monitoring unit in the home and talk to the client to dispatch the appropriate help. In the event of an injury or emergency, the local 911 Emergency Response Team is dispatched. Otherwise a family member, neighbor, friend or caregiver can be notified for assistance. 

Q. How do I obtain a free medical alarm?

A. We will work with you to determine which alarm is best for your particular needs. You can learn more about medical alarm options here.

Q.What is included in SYNERGY’s free home safety survey?

A. Prior to the start of service, the SYNERGY CARE Team will walk through the client’s home with the client and his or her family to look for potential hazards. Common dangers include old or broken smoke detectors, scalding water temperatures, inadequate lighting, and faulty or absent handrails.

According to SYNERGY HomeCare research, falls are the No. 1 cause of injuries, hospital visits and deaths among those 65 and older. In fact, an older adult is treated in an emergency room for a fall every 15 seconds and every 29 minutes, an older adult dies as a result of or complications from a fall.

SYNERGY wants to curb this growing problem so we  use the home safety survey to  identify hazards that could cause someone to fall and then make recommendations for eliminating them. Our recommendations may include:

• Ensuring adequate lighting throughout the house and using night lights
• Installing railings on both sides of stairs
• Wearing the appropriate footwear, avoiding slippers in particular
• Checking vision annually
• Noting any medication that causes dizziness or drowsiness
• Staying active with at least 30 minutes of exercise a day
• Removing extension cords and throw rugs
• Securing bath mats firmly to the floor with double sided adhesive tape

Please contact us for more information about how SYNERGY HomeCare can serve you.