At SYNERGY HomeCare we provide non-medical services that allow clients to live more independent lives at home – wherever home may be. The Office Manager reports directly to the franchise owner and is responsible for guiding and coordinating all activities of the agency. This position includes leadership and management of all departments, including scheduling, client care, caregiver recruitment and retention, marketing, and sales.
This position entails developing office communication protocols, streamlining administrative procedures, and setting the standards for a client and caregiver-centric office. We are looking for the right person who can help maintain and grow the existing business as well as work with the team to increase our client census. A vital component of this position is to communicate the agency’s mission and philosophy and ensure that our clients and family members better understand the full potential of our services. The successful candidate will also be responsible for collaborating with the owner to improve client support, enhance client satisfaction, and maintain healthy care provider morale. We are looking for an energetic professional who enjoys wearing multiple hats.
Responsibilities and Duties:
- Improve employee and client retention rates through active communication and problem-solving efforts
- Become the reliable point of contact for each care provider and client
- Innovate and create initiatives to enhance the company’s reputation
- Work with the owner to develop the annual budget and operational plan
- Monitor key performance indicators to achieve the revenue goals and increase both gross and net profit metrics
- Manage and support team members
- Observe all state and federal guidelines and licensing requirements for compliance
- Develop and maintain positive relationships within the healthcare and referral community
- May be required to act as a backup for caregivers if and when circumstance presents itself
Requirements:
- MUST be able to quantify your role in year over year revenue increases
- Experience in-home care or home health agency required
- 3+ years’ experience in a management position preferred
- Must demonstrate the ability to meet deadlines
- Strong communication skills required
- Strong phone management skills
Skills:
- Associate degree required (B.A. or B.S. preferred)
- Proficiency in Google, Word, Excel
- Experience with scheduling preferred
- Excellent written and verbal communication skills
Please email your resume today to: [email protected]
