The people behind our home care
PROPELLING LIVES FORWARD
If you’ve been searching for a home care agency for your care or your loved one’s care, then you know there is a sea of sameness in the dozens of home care choices, making it difficult to actually choose one. And we know that can be frustrating.
Shanna Tourtlotte | Owner
Hi, my name is Shanna Tourtlotte and I am the owner and CEO at SYNERGY HomeCare of Billings. I am a graduate of Montana State University and have a professional background in accounting and insurance.
I was born and raised in Eastern Montana and my husband and I have 3 wonderful children, Olivia, Drake, and Colton. In addition to spending time with my family, I enjoy golfing, water skiing, camping, hiking, traveling and following my children in sports.
Like most families, my family is quick to bring out the game board or the cards at a typical family gathering. I remember sitting with my grandma while she taught me the game of pinochle. While teaching me the nuances of the game, she also instilled in me the richness and value of spending time with loved ones in the family home.
Now more than ever, people value the ability to stay in their own home. In 2009, I joined the SYNERGY HomeCare family and have been involved in every aspect of the business since that time. Over the years I have had the pleasure of helping people of all ages navigate the challenges in life that can lead to additional care needs in a variety of settings.
A successful home care agency requires compassion, organization, and commitment. I bring all three of these attributes to the table and the approach of SYNERGY HomeCare of Billings utilizes these in every care plan we create. My promise to you is that I will do everything possible in order to assist you in maintaining the peace and dignity one experiences while living in the comfort of their home. I invite you to call us today to let our team help you design a care plan that fits the needs of you or your loved one.
Our promise to you: care that moves you
Life is in constant motion. From the time we smile our first smile, ride our first bike, find our first home or embrace our first grandchild, it just keeps moving. And a moving life is a full one. But sometimes, life can take a turn that slows us down, or even stops us in our tracks. That’s where SYNERGY HomeCare comes in. To keep the basic needs of your life effortlessly moving forward. So you can focus on what moves you and get the most out of every day.
We guide with purpose
We take a strong lead with a kind hand in what can be a stressful, uncertain time in your life. By charting an assured course and making certain that you and your family members understand what’s happening, we can keep you comfortable every step of the way.
Great care comes from confidence, and confidence is contagious. We know what we’re doing and we’re always striving to do it better. One of the things we do best is relate to people on a personal level. And when you do something well, it breeds confidence. In you, and everyone around you. That’s why our clients, employees and franchise owners are so confident, too.
How we do it:
- We serve beyond the job description.
- We approach the job with a sense of adventure and purpose.
- We take ownership and responsibility over results.
- We quickly spot new opportunities for improvement and act on them.
We know individual people have individual needs
What we do:
We listen and ask questions. That’s the best way to learn how to impact an individual’s life. That’s how we do it. And that’s why we are recognized as an organization that shows an unwavering commitment to understanding people’s needs and providing the care option that best adapts to those needs. This is how we keep you and your life moving forward by being intuitively personal.
How we do it:
- We approach every encounter with compassion, personality and positive energy.
- We inspire others through words.
- We are curious. We ask questions and listen to what’s unspoken.
- We help you set goals. We make you feel as though we are walking with you on your care journey.
Life moves in one direction – forward. No matter your circumstances, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people emotionally and physically forward, from personal assistance and companionship to live-in and even family caregiver respite. We provide full support for fuller lives. Ultimately, we create a feeling of forward momentum, not just in lives but also in the home care industry.
Whether you’re a high-octane octogenarian who just needs a hand, someone confined to bed who needs a little more help, or a person dealing with lifelong disabilities who needs someone to walk beside them on their journey, we’re here to care with whole hearts and open arms.
We know you have questions. And we have answers. When the time is right for you, we would be honored to speak with you. We listen!