PROVIDER SPOTLIGHT - Synergy HomeCare Recognized for Best Practices in Back-Up Care

Each quarter, the Bright Horizons® agency spotlight offers an opportunity to recognize a provider that goes above and beyond to represent Bright Horizons’ core principles.

SYNERGY HomeCare has consistently shown their dedication to Bright Horizons and our clients. “The relationship between SYNERGY HomeCare and Bright Horizons is a symbiotic relationship,” says David Manbeck, a Franchise Business Consultant.

“We share numerous traits in our respected industries. We hold true to high standards in client satisfaction, and personalized attention to resolve client needs while being a resource to our communities. In short, we care about the lives and families we touch.

That being said, when you have two like-minded providers working together, the future looks really exciting on so many levels. I see continued success, growth, and development of better services while holding true to our core values.”

This year in particular, despite the perpetual inclement weather in the Northeast, SYNERGY HomeCare employees from Fairfield, Connecticut consistently went out of their way to take care of their clients. “SYNERGY was able to find someone even in a large snowstorm,” wrote a client in a feedback survey. “I was appreciative that the owner of SYNERGY drove the caregiver to our house.”

Jay Kiley from SYNERGY Fairfield says, “It is simply the way we do business. We cannot control the weather and if care is needed, we will provide it. At SYNERGY HomeCare, we care. We are the only non-medical home-care company with the C.A.R.E.

Team approach. At SYNERGY, C.A.R.E. stands for Coordinated and Responsive Engagement. We don’t just provide care, we provide solutions.”

Other SYNERGY offices received equal praise. “Despite inclement weather, my care provider still showed up on time,” wrote a SYNERGY client in Metro New Jersey. “In fact, she arrived early before her appointment. My mother was smiling when I got home. The care provider made sure that my mother was comfortable throughout the day. This is my third time using this care provider. She was so professional the first time and she continues to be professional and caring. Both the caregiver and the logistics coordinator are absolute professionals and I look forward to working with them in the future.”

When asked about their philosophy, our contact in the SYNERGY New Jersey office says, “We go to great lengths to ensure that the assigned caregiver fully understands the nature of the assignment. We select the best candidates for the specific positions and we also provide ongoing training so that we can keep our caregivers current.  We love and strive for this type of response and client feeling on every single case. We work hard to make sure that the right caregivers are matched up with the clients’ needs. It feels good to get this type of feedback.” Bright Horizons truly appreciates the care provided by SYNERGY HomeCare. We value our relationship and thank SYNERGY for being a great partner!