The people behind our home care
PROPELLING LIVES FORWARD
If you’ve been searching for a home care agency for your care or your loved one’s care, then you know there is a sea of sameness in the dozens of home care choices, making it difficult to actually choose one. And we know that can be frustrating.
Meet Our Team
Stacy Fotos | Co-Owner
Stacy Fotos, a North Atlanta resident for more than 20 years had been volunteering her time with charitable organizations, assisted living facilities, her church and chairing various functions since her move to Atlanta. She has two children, ages 27 and 22, and has a heart the size of Texas. Stacy is a Certified Nursing Assistant who oversees the recruitment and retention of our caregivers and oversees operations. Stacy also works closely with our nurses on home assessments and supervisory visits and assists them with the creation of our care plans. Every care plan is carefully personalized for each of our clients and is then followed by the caregiver that we have matched to that client and family. Stacy oversees the operations of our office in addition to recruitment and retention of our caregivers.
Sue McCormick | Co-Owner
Sue McCormick, has lived in the Alpharetta area since 1990 and in addition to helping care for her own Mom while she was alive, she has two children age 29 and 26. Sue has previously helped her husband with the marketing of their residential real estate business for 12 years. Sue handles the marketing, advertising, accounting and general management of the office as well as providing and coordinating valuable resources to our clients through her extensive database of senior providers and services. Sue loves meeting with families, learning their stories and helping develop a plan that promotes their independence while creating a safer environment for her clients.
Tiffany Reid
Director of Operations
Tiffany Reid is our Director of Operations and oversees the daily operations as well as the scheduling for all of our private clients. She also handles accounts payable and receivable and payroll. Tiffany keeps our office running like clockwork by keeping everyone on task and is the glue that keeps us all together.
Her strengths include an amazing, positive attitude, the ability to remain calm in all situations, incredible organizational skills and an unwavering reliability.
Jacquetta Washington, LPN
Supervisory Nurse / Compliance Manager
Jacquetta is our full time LPN who does supervisory visits on our caregivers and does quarterly re-assessments on our clients. She is a wealth of information for our clients and truly cares about each and every family who we serve. Jacquetta also assists with training and onboarding our care staff so that we can provide the best possible care for our clients. Jacquetta has been an excellent addition to our team and has been instrumental in helping as an intake specialist as well.
Melissa Resendiz
Supervisory Nurse
Melissa Resendiz does new client nurse assessments and develops care plans for our clients. She makes certain that our clients fall within the scope of our caregivers skill set and keeps our files compliant according to our state guidelines.
Courteney Nelson
Community Liaison
As Stacy’s daughter, Courteney literally grew up with a deep understanding of and a passion for home care and helping others. Today, Courteney is the face of SYNERGY HomeCare of North Atlanta as our intake specialist and community liaison. She is often the first voice our clients and their families meet. As the community liaison, she cultivates relationships by meeting with the area assisted living facilities, senior centers, churches and senior living communities to discuss the different services we provide. We are so pleased to have Courteney’s vitality, energy and spirit within our office.
Ally Wiley
Human Resource Manager
Ally handles the recruiting, onboarding, training and retention of our care staff. She also manages our HR policies, credentialing and stays on top of best practices to improve retention within our organization. Ally started as a scheduling assistant and quickly worked her way up the ranks within our organization due to her ability to “think out of the box” and continuously search for better ways to improve upon our systems and culture. Ally’s creativity and spirit mesh perfectly with our office and our care staff and we are very lucky to have her as a part of our team.
Julia Terry
Human Resource Assistant/ Social Media Expert
Julia is the face you see when you enter our office. She does a wonderful job being the first point of contact when you call our office and making certain that each one of our caregivers have current credentials and training. Julia helps onboard every caregiver into our scheduling software, keeps our field staff educated and assists Ally with recruitment. Julia treats our care staff with the utmost respect and has been instrumental in helping us retain our caregivers. Julia also posts regularly on our social media sites. We look forward to Julia growing within our company.
Leah Adair
Lead Scheduler / Care Manager
Leah has quickly worked her way up to Lead Scheduler within our scheduling department and manages our scheduling team with compassion, organization and and an excellent attitude. Her new role as a Care Manager has proven to be an excellent addition to her responsibilities as she truly “cares” for her clients. Leah’s attention to detail, unwavering promptness and ability to remain calm during the early morning hours when she often is manning the phones on her own has proven her to be a valuable asset within our organization. Leah has a way with our caregivers that makes them feel special and needed and recognizes that our care staff is the “Heart” of our business. She often will run to a client’s aid in the event we have a call out and her daily care coordination of our clients and ability to multi-task is one of her many strengths. Leah’s patience with dealing with the daily questions from caregivers and willingness to go above and beyond is quickly proving to our team that she is irreplaceable.
Jennifer Flores & Audrey Kelly
On Call Schedulers
Jennifer Flores and Audrey Kelley both work diligently after hours and on the weekends as our On-Call Schedulers. Jennifer and Audrey answer the phone with smiles and love the flexibility of working from home while making sure that our clients and caregivers can get all questions answered regarding the service that we provide, day or night. These ladies make sure that our company goes above and beyond by answering the phone 24/7, 365 days a year.
These women together form the perfect team for a caring-based business as they all believe that there is no greater reward than the one you receive while caring for others.
We know you are carefully considering all the different options you have for care. You may be comparing in-home care with nursing home care or simply looking at how you can enhance the care you are already enjoying at an assisted living community. We’d love to talk to you and tell you how we can help.
Stacy Fotos, Sue McCormick and the SYNERGY North Atlanta Team
Our promise to you: care that moves you
Life is in constant motion. From the time we smile our first smile, ride our first bike, find our first home or embrace our first grandchild, it just keeps moving. And a moving life is a full one. But sometimes, life can take a turn that slows us down, or even stops us in our tracks. That’s where SYNERGY HomeCare comes in. To keep the basic needs of your life effortlessly moving forward. So you can focus on what moves you and get the most out of every day.
We guide with purpose
We take a strong lead with a kind hand in what can be a stressful, uncertain time in your life. By charting an assured course and making certain that you and your family members understand what’s happening, we can keep you comfortable every step of the way.
Great care comes from confidence, and confidence is contagious. We know what we’re doing and we’re always striving to do it better. One of the things we do best is relate to people on a personal level. And when you do something well, it breeds confidence. In you, and everyone around you. That’s why our clients, employees and franchise owners are so confident, too.
How we do it:
- We serve beyond the job description.
- We approach the job with a sense of adventure and purpose.
- We take ownership and responsibility over results.
- We quickly spot new opportunities for improvement and act on them.
We know individual people have individual needs
What we do:
We listen and ask questions. That’s the best way to learn how to impact an individual’s life. That’s how we do it. And that’s why we are recognized as an organization that shows an unwavering commitment to understanding people’s needs and providing the care option that best adapts to those needs. This is how we keep you and your life moving forward by being intuitively personal.
How we do it:
- We approach every encounter with compassion, personality and positive energy.
- We inspire others through words.
- We are curious. We ask questions and listen to what’s unspoken.
- We help you set goals. We make you feel as though we are walking with you on your care journey.
Life moves in one direction – forward. No matter your circumstances, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people emotionally and physically forward, from personal assistance and companionship to live-in and even family caregiver respite. We provide full support for fuller lives. Ultimately, we create a feeling of forward momentum, not just in lives but also in the home care industry.
Whether you’re a high-octane octogenarian who just needs a hand, someone confined to bed who needs a little more help, or a person dealing with lifelong disabilities who needs someone to walk beside them on their journey, we’re here to care with whole hearts and open arms.
We know you have questions. And we have answers. When the time is right for you, we would be honored to speak with you. We listen!
Our clients say it best
(click on link below to go to reviews within Google)
Reba Helton
2/23
Elizabeth is such a sweet person. I enjoyed her so much. She was great company and encouraged me to try different things. Always on time. I will miss her.
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Raoul Hagen
2/23
Five Stars!
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Rafael Garcia
1/23
We used Synergy to help care for my ailing father recently, and they really stepped up to the task. I found the caretakers to be very compassionate, caring, and gentle. My father felt at ease around them
From an administrative point of view, Synergy was very flexible, accommodating, and easy to reach. They were able to keep up with our changes in schedule driven by medical needs.
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Shonna Giddens (caregiver)
1/23
I have enjoyed working with Synergy the employees are very easy going and I enjoy working with Miss Barbara the patient
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Williams Lindsay
1/23
The person assigned to my wife was a kind and caring person who met every request we had. She really became part of the family.
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Mark King
12/22
Thank you for the excellent service you all have provided our family to enable us to care for my mother in our homes in the last several months. Really appreciate the flexibility and the good experience with the care providers that have come out–amazing how patient and kind they have all been with my mom.
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Kaya Ayisha Neal (caregiver)
10/22
Synergy is Awesome!
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Lindsay A.
9/22
7/22
All of the caregivers are very attentive to my parent’s needs. They are kind, gentle and very patient. Synergy does a great job of 24/7 coverage. The caregivers are willing to communicate on a regular basis with family members. And any issues ate taken care of immediately by staff members. Highly recommend Synergy!
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Chad Hardy
10/21
SYNERGY provided 24-hour care for my mother for a little over a year. My mom had ALS and could not speak and was unable to move on her own. From start to finish, the service provided to us was absolutely incredible. The communication was always on point and the caregivers basically became a part of our family. We had used a few different agencies before going to SYNERGY and I really wish we had found Synergy earlier. I cannot recommend them enough.
Carol Tinney
a year ago
I have nothing but positive reactions to Synergy’s home care. Each person who came to take care of my wife had a great attitude and was willing to do whatever was needed. I was impressed with your ability to hire consistently good people. The fact that someone always answered my phone calls was awesome. If asked, I would gladly recommend your company. If a potential client has questions, I’d be happy to talk with them.
Eileen Bergman
a year ago
SYNERGY HomeCare has been an absolute blessing to our family. Whenever we need emergency care for our mom, they have been able to send caregivers at a moment’s notice. When our schedules would have to change, they have been understanding and supportive. The owner, SUE, always wants to know what’s working for us and what isn’t and she adjusts for our needs accordingly. Would HIGHLY recommend.
Stephen Mitchell
a year ago
What an amazing resource in a time of need. Sue at Synergy got me the additional in-home care mom needed within HOURS of our speaking on the phone. All staff supplied were well trained, professional and VERY kind to both mom and me, and interacted well with the in-home hospice care that was already in place. One in particular was onsite at the time of mom’s passing, and had experienced the events that lead up to the final moments of a loved one previously. She walked me through it, let me know exactly what was going on, and was there for prayer and comfort. 5-star recommend.
Kim Rich
a year ago
Synergy took excellent care of my mother. They had quality in home care providers, and they were quick to answer phone calls and answer and resolve any concerns we had in the beginning. We tried a different agency prior to using Synergy and we were VERY happy with Synergy. We had a positive experience with them and would highly recommend.
Nikki Andrews
a year ago
Synergy was the third home care service I hired during my father’s illness in 2018/19. I was scared, frustrated and completely confused on next steps after his hospital stay. I’m so glad I contacted Synergy. Everyone I interacted with was kind, professional and compassionate. My father actually liked each of the assistants assigned to him – which was rare! I’ve already recommended Synergy to a friend and he is also pleased with the service.
It would be an honor to care for your loved one.
