Intake Coordinator / Scheduler
SYNERGY HomeCare is looking for an Intake Coordinator/Scheduler for its Delray Beach location.
Job Responsibilities:
• Answer phone during normal business hours Monday to Friday.
• Receive and process incoming requests for new homecare services.
• Schedule Care Assessments for the Supervisory RN in the client’s home.
• Make follow-up calls to prospects.
• Make quality calls to clients.
• Match and schedule caregivers based on skill level, availability, and customer requirements.
• Respond to time-off requests, canceled shifts, and call-offs by providing backup caregivers and communicating with clients, as needed.
Qualifications:
• Strong communication, phone, and administrative skills.
• Proficiency with computers and ability to operate browser-based scheduling software/CRM
• Knowledge of Outlook, Word, Excel, and Adobe Acrobat Pro DC.
• Homecare or call center or staffing coordination experience is preferred.
• Attention to detail.
• Ability to interact with a range of patients and employees in a friendly, professional manner.
• A minimum of 2 years experience as an Office Assistant Required.
• A minimum of 1-year experience in-home care or other medical settings is strongly preferred.
Weekly pay, paid vacation time, paid holidays.
No phone calls, please.
Please send your starting availability, expected hourly pay, cover letter and resume to [email protected]
