It's said that patience is a virtue, but it can sometimes be challenging to put this idea into action. As a provider of seniors care services, you'll most likely experience some tougher days when older adults struggle to understand things, are frustrated or are angry about their situation.
Even though it can be hard, it's important to stay calm and level-headed during these interactions to ward off more problems and help seniors work through the situation. Here are some ways you can keep their cool with working with an older adult:
Make time: It can be easy to lose your patience if you don't feel like you have time to speak with your patient. If they are struggling with an issue or lashing out, it can be helpful to set aside time to talk so no one feels rushed.
Listen: Whether the senior is frustrated, angry or confused, it's important to really listen to what it is that he or she is saying. Miscommunication can easily lead to you losing your patience. Listening and hearing what the person you are caring for is saying makes it easier to respond thoughtfully.
Ask questions: In order to understand the situation, ask the older adult questions based on what's being said. This will help him or her recognize that you are listening, and you will be able to better figure out a way to solve the problem.