Choosing the Right Senior Caregivers in Tucson
Finding reliable, compassionate caregivers for seniors in Tucson, AZ is one of the most important decisions families make. Whether you’re seeking part-time help or 24/7 home care, asking the right questions can help you choose a trustworthy agency that prioritizes safety, communication, and personalized care.
At SYNERGY HomeCare of Tucson, we encourage families to ask these key questions — we are happy to answer these questions and any other questions you might have.
Top Questions to Ask a Home Care Agency
How long have you been providing home care services in Tucson?
Look for an agency with a proven history in the local community. Experience often means well-established processes and strong caregiver support systems.
SYNERGY HomeCare of Tucson has proudly served seniors since 2006, making us one of the most trusted names in Southern Arizona.
Are your caregivers employees or independent contractors?
Agencies that employ caregivers (vs. hiring them as contractors) typically provide more training, oversight, and insurance protection for clients.
All of our caregivers are W-2 employees—fully insured, bonded, and background-checked for your peace of mind. You never need to worry about being considered their employer, and the risks associated with being an employer.
What kind of background checks do your caregivers undergo?
You should expect thorough criminal background checks, reference checks, and drug testing.
Our caregivers go through national, state, and local background checks. Some companies rely on free, publicly available sources of information that often miss critical details. Instead, we pay for criminal background checks in Tucson, the state of Arizona, and across the country for employees who have lived out of state. We perform drug testing on site. Our staff verify employment and call references for new hires.
What kind of training do you provide for your caregivers?
You should expect thoroughly trained caregivers. Caregivers should be trained on specific skills such as bathing and transferring. Caregivers should also be trained on diseases and conditions associated with seniors.
We provide skills-based training in our office training center. During our training, we use a variety of equipment including hospital bed, walkers, wheelchairs, transfer devices, oxygen concentrator, and blood pressure monitor. Our trainer also covers a range of topics including dementia and hospice care. Our online certification training includes topics such as dementia, Parkinson’s, cancer care, and other specialties.
Will we have the same caregiver each visit?
Consistency matters, especially for seniors with memory loss or those needing personal care. Ask about their policy for caregiver continuity.
We don’t rotate caregivers at random. Our staff match you with someone based on personality and care needs—then strive for schedule consistency. We know how important it is for dementia clients to have the same caregiver. We also understand that home care is personal – nobody wants to see a total stranger show up on bath day.
How do you handle scheduling and last-minute changes?
A good agency will have systems in place to notify you of any changes, confirm schedules, and ensure backup care if needed.
We confirm each caregiver’s visit and notify you of any changes. Our GPS-based system alerts us if a caregiver is running late.
Is there a minimum number of care hours per week?
Some companies require you to commit to a set number of hours per week, even if you don’t need them.
SYNERGY HomeCare of Tucson offers flexible care plans with no weekly minimums—you only pay for the care you need.
Can family members view schedules, caregiver notes, and invoices?
Transparency is important—especially for adult children managing care from out of state.
We offer a Family Portal for secure, real-time access to schedules, care notes, and billing information.
What types of care do you specialize in?
Not all agencies have expertise in advanced care needs like dementia, Parkinson’s, hospice, or post-hospital transitions.
We specialize in senior care, dementia and Alzheimer’s care, Parkinson’s, hospital-to-home transitions, hospice and palliative care, and 24/7 in-home caregiving.
Can I reach your agency 24 hours a day, seven days a week?
Caring for people is a 24/7 business. You should be able to reach agency staff on nights and weekends, not just Monday through Friday during normal business hours.
We answer our phones 24 hours a day, every day of the week, including holidays. A live human being answers our phone. You will not be sent through a menu of prompts or be forced to leave a message.
Are you a locally owned and operated company?
Some senior home care agencies are operated by a national company. Others claim to be “locally owned” but the owner lives in Phoenix or in another state, and the office staff manages the daily operations.
SYNERGY HomeCare of Tucson is owned by Randy and Lisa Landvik-Geyen. Lisa and Randy live in Tucson. You can call and speak to the owners at any time. Randy is actively involved in the daily operations and completes many of the new client assessments.
Why This Matters
The right caregivers for seniors in Tucson, AZ will not only assist with daily tasks, but also bring peace of mind to your entire family. Asking these questions can help you choose an agency that is professional, compassionate, and committed to your loved one’s well-being.
At SYNERGY HomeCare of Tucson, we’re ready to answer all your questions—because we believe in transparent, family-centered care.
Frequently Asked Questions (FAQs)
What services do caregivers for seniors provide?
They help with bathing, dressing, meals, medication reminders, transportation, companionship, and more—tailored to each person’s needs. A senior caregiver provides 1:1 care. A caregiver will enhance quality of life and improve safety.
How quickly can services begin after an initial call?
Often within 24–48 hours. We complete an in-home assessment and build a custom care plan to match the right caregiver.
Is home care more affordable than assisted living in Tucson?
Yes. With home care, you pay only for the care you need. Many families find this more affordable—and more personal—than facility-based care.
Are your caregivers trained for Alzheimer’s or Parkinson’s care?
Yes. Our caregivers receive specialized training for both conditions, including mobility support, safety supervision, medication reminders, and communication techniques.
Does insurance cover the cost of senior home care?
Long term care insurance (LTCI) does cover the cost of in home care. We work with all LTCI companies. Typically Medicare does not reimburse for home care. There are some plans that provide coverage for a few hours per month, but even this is relatively rare.
Is respite care available for family caregivers in Tucson?
Yes. Often a primary benefit of hiring a senior caregiver is respite care for the children of senior parents or for the significant other of the senior. Respite care can be scheduled on a recurring basis or as needed for medical appointments, social engagements, or travel.
Ready to Meet the Right Caregiver?
If you’re searching for caregivers for seniors in Tucson, AZ, we’d love to help. Contact SYNERGY HomeCare of Tucson today for a free consultation and discover why we’re Tucson’s most trusted name in home care.
Call us at 520-327-2771 – 24 hours a day, 7 days a week. We are happy to answer any questions you have.
Proudly serving Tucson, Oro Valley, Rancho Vistoso, Marana, Vail, Green Valley, SaddleBrooke, and surrounding communities.
