The people behind our home care
PROPELLING LIVES FORWARD
If you’ve been searching for a home care agency for your care or your loved one’s care, then you know there is a sea of sameness in the dozens of home care choices, making it difficult to actually choose one. And we know that can be frustrating.
Steve Thompson | Executive Director
Hello, my name is Steve Thompson, the Owner and Executive Director of SYNERGY HomeCare’s Phoenix office. Our franchise has been in business since 2005, when we opened the SYNERGY HomeCare Sun City office to serve the Northwest Valley. We are thrilled that with the opening of our Phoenix office, our franchise now serves the residents of a broader part of the Phoenix metro area, including Central Phoenix, the Biltmore area, Arcadia, Moon Valley and North Phoenix.My wife Dorothy and I have both been through the experience of caring, and finding care, for aging parents, as well as other family members struggling with disabilities and recovering from illness. We know from personal experience how trying that can be and how important it is to find care providers that are truly concerned with providing quality, compassionate care, and respecting the dignity of the individual. I also know from my 30+ years of business experience that those organizations that put the client or customer first are the most successful.At SYNERGY HomeCare, we strive to be the best. I am extremely proud of our team of caregivers and administrative staff that operate our two offices as an independently owned and operated franchise of SYNERGY HomeCare. We look forward to serving you in meeting the care needs of you and your loved ones.
Andrea | Chief Operating Officer
Andrea is our COO and Designated Manager, she manages our staffing office and supervises all caregiver activities and other administrative functions. Her most important responsibility is ensuring that we effectively carry out each client’s plan of care, including ensuring we have appropriately matched caregivers with the needs and requests of each client, as well as managing the care that our team provides to our clients on an ongoing basis. She works very hard to ensure we are providing quality care and that any issues that arise in scheduling or plan of care are dealt with in a timely and effective manner for all parties involved.Andrea has a passion for providing excellent care for our clients as well as compassionate supervision for our caregivers. Her entire career has been in the home care and home health industries, with over 14 years of experience. When asked what she enjoys most about her job Andrea said: “I enjoy caring for seniors in ways that really make a difference in their daily lives. It is wonderful to know that we make it possible for them to stay happy and healthy in their homes for as long as possible. I have an amazing team of caregivers who have a heart for care-giving and give their all to help our clients. Finally, I cannot say enough about my wonderful office team! They have great communication and are always willing to jump in and help in any situation.”
Our promise to you: care that moves you
Life is in constant motion. From the time we smile our first smile, ride our first bike, find our first home or embrace our first grandchild, it just keeps moving. And a moving life is a full one. But sometimes, life can take a turn that slows us down, or even stops us in our tracks. That’s where SYNERGY HomeCare of Phoenix – Biltmore/Arcadia comes in. To keep the basic needs of your life effortlessly moving forward. So you can focus on what moves you and get the most out of every day.
We guide with purpose
We take a strong lead with a kind hand in what can be a stressful, uncertain time in your life. By charting an assured course and making certain that you and your family members understand what’s happening, we can keep you comfortable every step of the way.
Great care comes from confidence, and confidence is contagious. We know what we’re doing and we’re always striving to do it better. One of the things we do best is relate to people on a personal level. And when you do something well, it breeds confidence. In you, and everyone around you. That’s why our clients, employees and franchise owners are so confident, too.
How we do it:
- We serve beyond the job description.
- We approach the job with a sense of adventure and purpose.
- We take ownership and responsibility over results.
- We quickly spot new opportunities for improvement and act on them.
We know individual people have individual needs
What we do:
We listen and ask questions. That’s the best way to learn how to impact an individual’s life. That’s how we do it. And that’s why we are recognized as an organization that shows an unwavering commitment to understanding people’s needs and providing the care option that best adapts to those needs. This is how we keep you and your life moving forward by being intuitively personal.
How we do it:
- We approach every encounter with compassion, personality and positive energy.
- We inspire others through words.
- We are curious. We ask questions and listen to what’s unspoken.
- We help you set goals. We make you feel as though we are walking with you on your care journey.
Life moves in one direction – forward. No matter your circumstances, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people emotionally and physically forward, from personal assistance and companionship to live-in and even family caregiver respite. We provide full support for fuller lives. Ultimately, we create a feeling of forward momentum, not just in lives but also in the home care industry.
Whether you’re a high-octane octogenarian who just needs a hand, someone confined to bed who needs a little more help, or a person dealing with lifelong disabilities who needs someone to walk beside them on their journey, we’re here to care with whole hearts and open arms.
We know you have questions. And we have answers. When the time is right for you, we would be honored to speak with you. We listen!
