A Career in Kindness

If you are the kind of person who gets satisfaction from bringing joy into other people's lives, a career at SYNERGY HomeCare could be the best job you've ever had. Whether you are looking for a full-time job or part time employment, being a member of our care team offers a unique opportunity to do important, fulfilling work in the home care industry and to build close, caring relationships that endure. If a profession in home care sounds interesting to you, please browse our current career opportunities and apply online. Caring people like you are needed to help clients live safely in their homes!

Rated as the TOP Home Care agency in Minnesota, the only agency to have been awarded the Leader In Excellence award in the entire state!

Also awarded Employer of Choice four out of the last 7 years! Come join our team of caregivers making a difference.

LPN or RN Field Quality Assurance

Seeking qualified candidates to provide quality oversight with our growing Caregiving team and dynamic clients.

If you have home care experience, looking for a way to still engage directly with clients and staff, this is your job. We are looking for a dynamic, self-starting, motivated individual looking to help us reach the next level of care for our clients.  We have a make a difference philosophy that drives what we do every day.

Contact us today! 763-205-4440 or email your resume to [email protected]

Summary

Responsible for quality care and reviewing caregiver and client activities, charts, files, and documents to ensure proper high-quality care is being provided. Continuous communication with clients, caregivers, and office staff. Conduct field visits with clients to assess Plans of Care and caregiver performance.  Audit files to ensure completeness as per guidelines, and assure appropriate care is being provided. Facilitate caregiver training programs and assure that caregiver staff is trained and ready and comfortable with service all clients, both Basic and Comprehensive.

Client Management

Quality Program and Client Assessments

    1. Assist Director of Nursing (DON) in managing the Quality Process.
    2. Coordinate with DON regarding elements of the quality control program including but not exhaustive, 5-day, 14-day, 30-day, 90-day quality calls/visits to clients.
    3. Conduct Client Assessments as required.
    4. Communicate Plan of Care changes to appropriate office personnel, DON, and caregivers.
    5. Actively manage customer issues and complaints to resolution.
    6. Effectively communicate with clients and others as directed by management.

Care Coordination

Manage the quality assurance process to assure delivery of the highest levels of customer care and satisfaction

        1. Including caregiver field supervisory assessments, client care assessments, and documentation.
        2. Document Plan of Care Changes in the field and in eRSP and with appropriate management.
        3. Respond to questions, concerns, and inquiries of clients and caregivers
        4. Maintain regular communication with caregivers and clients

Caregiver Training / Development

May include opportunities for facilitating the caregiver training program, including:

    1. Working with DON and coordinate Skills Training dates as appropriate
    2. Work with Recruiting specialist to organize/plan an event, and coordinating participants.
    3. Assuring accurate and updated training materials, (e.g., handouts for documentation standards, RN delegated tasks as appropriate).
    4. Assist with Caregiver mentoring program - Coordinate with recruiting specialist and office manager any assistance to help new caregivers with their transition to SYNERGY HomeCare.

REQUIREMENTS

SPECIAL SKILLS

EXPERIENCE

Contact us today! 763-205-4440 or Email your resume to: [email protected] 

Thank you for your interest in joining our growing home care agency.  We are the top-rated home care agency in Minnesota, apply and find out how and why!  It is in our Quality Program.

 

 

Job Application Form

Cover Letter and Resume

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