Our COVID-19 Policy

Senior Care & Care for Everyone in the Northeast Twin Cities Metro

An Update Regarding COVID-19

by Brian McDonald

As of 4/16/2020

To our valued customers and colleagues,

In these times of uncertainty, we want you to know that the safety and health of clients and employees are always a top priority. Now more than ever, our business is you.

As we continue to monitor developments and navigate through these challenging circumstances, we want you to know that you can rely on us always to put your health and safety first.

• One of the safest places our clients can be is at home.
• Our caregivers are aware of proper handwashing techniques and cleanliness.

From the CDC: https://www.cdc.gov/coronavirus/2019-ncov/

How COVID-19 Spreads

Person-to-person spread

The virus is thought to spread mainly from person-to-person.

• Between people who are in close contact with one another (within about 6 feet).
• Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Can someone spread the virus without being sick?

• People are thought to be most contagious when they are most symptomatic (the sickest).
• Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads.

Spread from contact with contaminated surfaces or objects

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

How easily the virus spreads

How easily a virus spreads from person-to-person can vary. Some viruses are highly contagious (spread easily), like measles, while other viruses do not spread as easily. Another factor is whether the spread is sustained, spreading continually without stopping. The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas.

Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

What You Can Do to Keep Yourself and Your Family Healthy

• Take everyday preventive actions to stay healthy.
• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
• Wash your hands often with soap and water for at least 20 seconds.
• Follow public health advice regarding school closures, avoiding crowds and other social distancing measures.
• Stay informed. CDC’s COVID-19 Situation Summary will be updated regularly as information becomes available.

Before an Outbreak Occurs in Your Community PLAN AHEAD:

Create a household plan of action.

Talk with the people who need to be included in your plan. Meet with household members, other relatives, and friends to discuss what to do if a COVID-19 outbreak occurs in your community and what the needs of each person will be.
Plan ways to care for those who might be at greater risk for serious complications. There is limited information about who may be at risk for severe complications from COVID-19 illness. From the data that are available for COVID-19 patients, and from data for related coronaviruses such as SARS-CoV and MERS-CoV, it is possible that older adults and persons who have underlying chronic medical conditions may be at risk for more serious complications.
Early data suggest older people are more likely to have serious COVID-19 illness.
If you or your household members are at increased risk for COVID-19 complications, please consult with your health care provider for more information about monitoring your health for symptoms suggestive of COVID-19. CDC will recommend actions to help keep people at high risk for complications healthy if a COVID-19 outbreak occurs in your community.

Get to know your neighbors. Talk with your neighbors about emergency planning. If your neighborhood has a website or social media page, consider joining it to maintain access to neighbors, information, and resources.
Identify aid organizations in your community. Create a list of local organizations that you and your household can contact in the event you need access to information, health care services, support, and resources. Consider including organizations that provide mental health or counseling services, food, and other supplies.
Create an emergency contact list. Ensure your household has a current list of emergency contacts for family, friends, neighbors, carpool drivers, health care providers, teachers, employers, the local public health department, and other community resources.

Practice good personal health habits and plan for home-based actions

Practice everyday preventive actions now. Remind everyone in your household of the importance of practicing everyday preventive actions that can help prevent the spread of respiratory illnesses:

• Avoid close contact with people who are sick.
• Stay home when you are sick, except to get medical care.
• Cover your coughs and sneezes with a tissue.
• Clean frequently touched surfaces and objects daily (e.g., tables, countertops, light switches, doorknobs, and cabinet handles) using regular household detergent and water.
• If surfaces are dirty, they should be cleaned using a detergent and water prior to disinfection. For disinfection, a list of products with Environmental Protection Agency (EPA)-approved emerging viral pathogens claims, maintained by the American Chemistry Council Center for Biocide Chemistries (CBC), is available at Novel Coronavirus (COVID-19) Fighting Productspdf. Always follow the manufacturer’s instructions for all cleaning and disinfection products.
• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Always wash your hands with soap and water if your hands are visibly dirty.

Choose a room in your home that can be used to separate sick household members from those who are healthy. Identify a separate bathroom for the sick person to use, if possible. Plan to clean these rooms, as needed, when someone is sick. Learn how to care for someone with COVID-19 at home.

Again, your safety is our concern. If you have any questions or concerns, please contact our office at 763-205-4440.

Brian McDonald

Brian McDonald has been the owner of SYNERGY HomeCare Northeast Metro since 2013.

Welcome to SYNERGY HomeCare. My name is Brian McDonald and I am the owner of SYNERGY’s Twin Cities Northeast Metro office. 

As the owner of this business, and as someone who has experienced the need for caregiving in my family, I am committed to providing the highest quality in-home care for my clients. My promise, and that of our great team, is to treat your family like our family. We are here to make your life easier and more fulfilling by providing the help you or your loved one need to stay independent at home.

Our qualified team of trained and compassionate caregivers will gladly manage all non-medical care needs, providing help to people of all ages and with distinct care needs.

With over 90-years of healthcare experience, our management team knows what you expect for care. We will be by your side every step of the way, whether you live nearby or far away, to keep you informed, involved, and engaged in the care of your loved one–because life is short, and everyone deserves to make the most of it. 

Home Care Awards & Recognition

We are pleased to announce that for the SEVENTH year, we have been nationally recognized by our clients and caregivers as Best of Home Care® Provider of Choice Award. These prestigious awards are awarded to only the top ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse. SYNERGY HomeCare Northeast Metro is now ranked among a select few of the best home care providers in the country. Visit www.bestofhomecare.com to review these awards.

2014, 2015, 2016, 2017, 2018, 2019, and 2020. In 2019, we were recognized as the ONLY Agency in Minnesota as a Leader in Excellence!  The highest and most prestigious award from Best of Home Care.

Also in 2016, SYNERGY HomeCare became an A+ Certified home care agency.

Only one of two home care agencies in Minnesota were recognized and awarded the A+ Certification rating by the Home Care Standards Bureau meeting stringent Quality, Ethics, and Code of Standards requirements. \

MetroNorth Chamber of Commerce Recognized SYNERGY HomeCare Northeast Metro as the 2017 Excellence in Business Award winner March 2018. Click here to see the video.

2019 - SYNERGY HomeCare Joins the Struthers Parkinson's Care Network

SYNERGY HomeCare has recently announced that it has become a member of the Struthers Parkinson’s Care Network (SPCN). By participating in this network, SYNERGY HomeCare staff members receive training and support to maximize quality of life for individuals, care partners and families living with Parkinson’s disease.

Staff member, Heather Benson, was trained as the Site Champion, and she will share their knowledge and skills with other staff members at SYNERGY HomeCare

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