If you are the kind of person who gets satisfaction from bringing joy into other people's lives, a career at your local SYNERGY HomeCare office could be the best job you've ever had. Whether you are looking for a full-time job or part time employment, being a member of our CareTEAM offers a unique opportunity to do important, fulfilling work in the home care industry and to build close, caring relationships that endure.
If a profession in home care sounds interesting to you, please browse our current career opportunities and apply online. Caring people like you are needed all over the country!
Marketing and Operations Support Representative
Our SYNERGY HomeCare franchise has expanded its reach into a larger part of the Phoenix metro area. In order to support our expansion and growth, we are looking for a motivated, customer service-oriented individual to support our hiring, training, staffing, and marketing efforts. This position will report directly to the COO but will also take Marketing direction from our Community Relations Specialist.
DUTIES AND RESPONSIBILITIES:
Human Resource Duties:
*Prescreen and Complete Interviews for Applicants to meet weekly hiring goals.
*Provide Practical/Orientation Training as a DCW Trainer (We will provide training)
Client/Community Relation Duties:
*Complete Assessments/Safety Checks as needed
*Outside Sales to assist Community Relations Rep with maintaining developed referral accounts. (This may include traveling all areas of our territory which includes Central and North Phoenix.)
*Assist Community Relations Rep with meeting quarterly referral goals
*Distribution of sales materials to planned drop off locations
* Handle intake calls from prospective new clients and provide basic overview of services
*Occasional fill in for after-hours intake and in-home assessment coverage
*Communication with Management regarding all assessments that are big hours, odd location, or potential problematic situations with prospective clients prior to the assessment.
*Assist Management as needed with various tasks.
* Assist with staffing of caregivers on client assignments
* Brief caregivers on new client assignments and communicate client needs and plan of care
* Document detailed notes in computer system, of all communications.
* Maintain proper communication with COO regarding all client and cg issues.
* Occasional fill in for after-hours telephone coverage
* Follow Staffing Policy and Procedures Handbook
*Superior customer service and strong communication skills (written, verbal, telephone)
*Results oriented and highly motivated
*Strong organizational skills with demonstrated follow-through
*Proficient with computers, and ability to learn and operate lead tracking software system
*Ability to prioritize and handle multiple tasks
*Demonstrated successful prior sales experience
*Experience working with seniors and selling home care or other senior services, such as senior communities or assisted living would be considered a strong plus.